Experience Innovation Lead with expertise in service design, care journey strategy, and human-centered innovation that reimagines how people experience care.

I partner with organizations to transform complex care journeys into seamless, human-centered experiences. Drawing on 8 years of innovation and service design across industries, I uncover opportunities, align stakeholders, and deliver solutions that improve outcomes, enhance satisfaction, and create measurable impact for patients, families, and care teams

Strategic Insight & Research

Apply systems thinking and trend analysis to anticipate emerging challenges.

Advise on priorities, roadmap development, and forward-looking strategies.

Cocreation with Stakeholders

Lead co-creation workshops and collaborative sessions with diverse stakeholders. Build alignment, generate shared ownership, and surface actionable insights.

Mapping & Optimizing Experiences

Develop services, processes, and digital experiences grounded in research. Prototype, test, and refine solutions to maximize impact and outcomes.

Design and Testing Human Centered Solutions

Develop services, processes, and digital experiences grounded in research. Prototype, test, and refine solutions to maximize impact and outcomes.

I split my time across four key activities

Proven Impact Across Sectors

Experience

Method

Lead Experience Designer

2021-2025

Work upstream and downstream in the product development cycle, driving research, synthesis, experience strategy, client collaboration sessions, concepting, prototyping, testing and development activities. Collaborate cross-functionally to design experience maps, user journeys, interactive service blueprints, interaction models, flows and high fidelity prototypes for a broad range of clients and industries. Mentor designers and contribute to broader Method team to build craft in the international design practice in Japan.

Fjord

Service and Interaction Designer

2017-2021

Drive large-scale digital business transformation initiatives, leading human-centered research and design initiatives, conducting mixed-method research, co-creation workshops, and stakeholder sessions to uncover insights and drive solutions. Map and analyze user and organizational journeys, synthesize findings, and translate them into concepts, prototypes, and tested services. Provide strategic guidance to executive clients, aligning teams and developing forward-looking roadmaps that balance human needs with business goals.

Frog

Interaction Designer
2017

Create user flows, wireframes and future state customer journeys across multiple client engagements. Worked closely with design technologists to design and build a design system and component library for a finance client.

IU Communications

Designer (Part-time)

2014-2017

Manage multiple projects/clients and effectively allocate creative hours budget. Collaborate with backend and front end developers and content specialists to create digital

Indiana University

Masters of Human Computer Interaction Design

Master’s program focused on design thinking, service design, systems thinking, and innovation strategy. Completed applied projects with diverse stakeholders, conducting mixed-method research, facilitating co-creation, prototyping, and testing solutions to design impactful services, products, and strategies across industries.