Capabilities 

Deeply understanding the people your organization serves—employees, customers, or other stakeholders.

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Outcome: Identifies hidden pain points, unmet needs, and opportunities for meaningful impact.

Services: Ethnographic research, user interviews, journey mapping, experience audits, data storytelling.​

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Connecting quantitative and qualitative data to human experiences and organizational decisions.

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Outcome: Insights that drive measurable change, support decision-making, and inspire action.

Services: Data synthesis, insight visualization, strategic storytelling, operational recommendations.

Designing processes, touchpoints, and experiences that align with human needs and organizational goals.

 

Outcome: More efficient, intuitive, and engaging experiences that increase satisfaction, adoption, and loyalty.

Services: Experience mapping, service blueprinting, prototype development, iterative testing, end-to-end journey design.

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Defining aspirational goals for resident experience and designing end-to-end journeys to reach them.
 

Outcome: A shared vision for the future of care that aligns staff, residents, and stakeholders while identifying high-impact interventions.

Services: Visioning workshops, journey mapping, stakeholder alignment sessions, opportunity identification, scenario planning, design sprints.

Guiding teams to explore new ideas, prioritize opportunities, and embed a culture of experimentation.

 

Outcome: Accelerates organizational learning, reduces risk, and ensures strategic initiatives are actionable and aligned with human needs.

Services: Innovation workshops, ideation sprints, pilot program design, cross-functional facilitation

Running small-scale trials of new care models, wellness initiatives, or technology solutions.

 

Outcome: Evidence-based evaluation of impact on resident wellbeing, operational efficiency, and staff workflow.

Services: Pilot design workshops, implementation support, data collection and analysis, iterative refinement, cross-team coordination.